Written by Scot Chisholm
| Leadership, Management | May 10, 2024
As a founder in the trenches for 20+ years, I’ve seen my fair share of A-players come and go. Most assume that star employees leave because of compensation or career advancement reasons. For some, yes, but for the majority, the answer is no.
In this post, I’m going to share 7 red flags that could lead to your best employees heading for the exit.
These are the REAL (and often HIDDEN) reasons why top performers quit…
Nothing sends an A-player running for the hills faster than a micromanager. Top performers thrive on autonomy and trust. They wither under constant scrutiny and second-guessing.
But it’s not just micromanagement. A-players also need:
If their manager doesn’t meet this need, don’t be surprised when your star starts looking for greener pastures. A-players are driven by growth and continuous improvement. They want to work for leaders who are invested in their development, not just their output.
The fix?
Ensure every manager is equipped to be an A-player coach, not just a taskmaster. Provide management training, set clear expectations, and deal swiftly with bad apples. An A-player is only as good as their manager enables them to be.
Regularly assess your management team. Are they providing the guidance, resources, and feedback their teams need to excel?
Very often, people leave managers, not companies. Invest in your leaders, and you’ll keep your stars.
Top performers aren’t motivated solely by a paycheck. They need to understand and believe in the company’s deeper “why.”
If you haven’t painted a vivid picture of your purpose, don’t be shocked when A-players start to feel like just another cog in a soulless, money-driven machine. Inspiration turns to apathy, and soon they’re updating their resume.
The antidote is to frequently reinforce your mission and help each team member connect it to their own sense of purpose. A-players will run through walls when they’re chasing meaning, not just dollars.
But it’s not enough to just state your mission once and expect it to stick. You must weave it into the fabric of your company.
Talk about it in all-hands meetings. Celebrate customer wins and projects that embody it. Constantly connect the dots between daily work and the bigger picture.
When A-players feel a deep sense of purpose, they’ll pour their heart and soul into their work. They’ll go above and beyond because they’re emotionally invested in the outcome. Strip away that meaning, and you’ll strip away their motivation along with it.
Star players need to see a clear distinction between their daily tasks and overall impact. They thrive on meaty challenges that move the company forward. They long for the strategic context that helps them connect their day-to-day to the bigger picture.
If an A-player’s workload starts to fill up with meaningless minutiae, don’t be surprised if they start picking up that recruiter phone call. They’ll begin to wonder if their talents could be put to better use elsewhere.
To keep them engaged, ensure every project has a ‘why’ attached to it. Treat them like the CEO of their domain and empower them to prioritize high-impact work. That’s how you reignite the spark you saw when you hired them.
A-players aren’t just doers; they’re problem solvers. They want a challenge, not just a bunch of boxes to check.
High-performers are always focused on what’s next. They have a long-term vision for their career trajectory. If they can’t see a path to get there at your company, they’ll look for it elsewhere.
The first step is simply asking. Regularly discuss their career goals and map out ways to achieve them.
Then create growth opportunities through:
But career growth isn’t just about moving up the ladder. It’s also about expanding their scope of influence and impact. Look for opportunities for them to lead cross-functional projects, take on stretch assignments, or mentor junior team members.
The key is to keep them learning and growing. A-players are lifelong learners. They’re energized by new challenges and opportunities to expand their skill set. If they feel like they’re stagnating, they’ll seek stimulation elsewhere.
A-players are often willing to sacrifice hefty salaries in the short term for outsized rewards later. But their patience isn’t infinite. Eventually, they expect their pay to match their output.
But “fair” compensation isn’t enough to retain a true star. To keep them from entertaining offers, you need to:
The third one is especially powerful because it ties your A-players into the company’s upside. It treats them as a true partner in the business – one that has some risk up front but also one who will be rewarded greatly when the company succeeds.
Bottom line—if you want to keep top-tier talent, be prepared to shell out top-tier comp. They know what they’re worth and won’t settle for less (indefinitely).
Burnout is the silent assassin of top talent. A-players are often their own worst enemies, pouring themselves into their work at an unsustainable pace.
As a leader, you must protect your people from themselves. Some key tactics:
This is also about recognizing that your A-players have lives outside of work that need attention, too. Encourage them to pursue their hobbies, spend time with family, and recharge their batteries.
When you create a culture that values the whole person, not just the employee, you’ll foster a deeper sense of loyalty and commitment. A-players will stick around when they feel like they can bring their whole selves to work and still have gas left in the tank for their personal lives.
A-players are always hungry to be the best version of themselves. Since they are constantly learning and pushing themselves, they require feedback on a regular basis.
But it’s not the hollow cheerleader stuff; what they really want is specific and actionable feedback to help them improve and hit their goals.
Make feedback a regular part of your one-on-one conversations. Focus not only on what they’re doing well but also on where they can improve. Be specific, timely, and actionable. And don’t forget to follow up on their progress.
And while they may not admit it, they also appreciate heartfelt recognition for a job well done. Make it a habit to celebrate milestones and publicly acknowledge their contributions. Typically they don’t seek recognition ALL the time, but a lack of recognition entirely will turn them off for sure.
Bottom line: When A-players feel seen, heard, and appreciated, they’ll double down on their efforts. They’ll go the extra mile because they know their work isn’t going unnoticed.
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A-players are the lifeblood of your organization. They set the standard for performance and inspire others to up their game. Losing even one can have a ripple effect across the entire team.
If you spot these warning signs, don’t wait to do damage control. Have an honest conversation with your star about what’s missing and co-create a plan to fix it.
Be as proactive as you possibly can. This is an area where some healthy paranoia is actually a good thing. It’ll be well worth the effort.
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